dhk 88's Privacy Policy
A complete description of how your personal information is collected, stored, and kept secure.
This privacy policy applies to all users of the dhk 88 platform. When you register, log in, or use any service on dhk 88, you are considered to have agreed to all the terms of this policy. We give the highest importance to protecting your personal information and do not sell or unauthorisedly disclose your information to third parties.
This platform is operated exclusively for users aged 21 and above. Creating or using an account by minors is strictly prohibited.
1. Types of Information Collected
When creating an account and using services on the dhk 88 platform, various types of information may be collected automatically or directly from you.
1.1 Personally Identifiable Information
The following information is collected from you at the time of registration:
- Full name and date of birth
- Email address and mobile number
- Password (stored in encrypted form — never in plain text)
- Documents required for identity verification (e.g., National ID card)
1.2 Financial Information
During deposit and withdrawal processes, your mobile financial service account number (bKash, Nagad, or Rocket) is recorded. This information is used solely for transaction verification and fraud prevention.
1.3 Technical and Usage Information
While you use the platform, the following information may be recorded automatically:
- IP address and device type
- Browser version and operating system
- Login time, session duration, and navigation patterns
- Gaming activity and betting history
- Information collected through cookies and session tokens
2. Purpose of Using Information
Collected information is used for the following specific purposes:
2.1 Account Management
Personal information is essential for creating, verifying, securing, and maintaining your account. Your email and mobile number are used for important account notifications, password recovery, and OTP verification.
2.2 Transaction Processing
Financial information is essential to complete deposits and withdrawals securely. A record of each transaction is kept and can be verified later at your request.
2.3 Security and Fraud Prevention
Technical information is analysed to detect unauthorised access, account theft, and suspicious activity. This information is used to prevent the creation of multiple accounts or any other dishonest activity.
2.4 Customer Support
dhk 88's 24/7 live chat and email support team is permitted to access your account information solely to resolve your issues.
2.5 Service Improvement
Anonymous and aggregated data is analysed to improve the user experience on the platform and add new features. No personally identifiable information is used in this process.
3. Data Storage and Security
Your personal information is stored on servers encrypted with SSL (Secure Socket Layer) technology. Encryption remains active at every stage of data transfer, making it impossible for third parties to intercept or read the information.
3.1 Access Control
Only authorised staff have access to your personal information, and every access is logged on record. Staff are obligated to comply with data protection policies.
3.2 Data Retention Period
Information is retained for as long as your account remains active. Even after an account is closed, certain information may be kept for a defined period to meet legal obligations or for dispute resolution purposes.
4. Data Disclosure and Third Parties
dhk 88 does not sell your personal information. However, information may be disclosed in the following limited circumstances:
4.1 Service Provider Partners
Selected organisations providing payment processing, technical infrastructure, and security services may access necessary information to a limited extent. These organisations are contractually bound to maintain the same standard of confidentiality.
4.2 Legal Obligations
If information must be provided under the direction of a legal authority or court, only the minimum necessary information will be provided. In such circumstances, every effort will be made to notify the user as far as possible.
4.3 Advertising and Marketing
Personal information is not disclosed to any third party for advertising purposes without your explicit consent. Only dhk 88's own communication channels are used to send promotional messages within the platform.
5. Cookie Policy
The dhk 88 website and app use cookies. Cookies are small data files stored on your device that help improve your experience using the site.
5.1 Types of Cookies
- Essential cookies: Essential for maintaining login sessions and security; these cannot be turned off.
- Functional cookies: Used to remember language preferences and personal settings.
- Analytical cookies: Used to understand site traffic and usage patterns; they do not reveal personal identity.
You can accept or reject cookies by changing your browser settings. However, if essential cookies are turned off, some features of the platform will not be available.
6. Your Rights
As a user of the dhk 88 platform, you retain the following rights:
6.1 Data Access and Correction
You may view the personal information stored in your account at any time and request correction of incorrect information. Correction requests can be submitted by email or through 24/7 live chat.
6.2 Data Deletion Request
You may request deletion of your personal information when closing your account. However, certain information required to meet legal obligations may be retained for a specified period.
6.3 Objection to Processing
You may withdraw consent at any time regarding marketing communications. This preference can be changed through account settings or via the support team.
7. Child Protection
The dhk 88 platform is strictly operated for persons aged 21 and above. No information is knowingly collected from minors. If it becomes known that a minor has created an account, that account and all related information will be deleted immediately.
For more information on responsible gaming, please read our Responsible Gaming Guidelines, which contain detailed information on protecting minors and preventing problem gambling.
8. External Links and Third-Party Sites
When visiting any third-party website from the dhk 88 platform, that site's own privacy policy will apply. dhk 88 is not responsible for the data protection of external sites. It is recommended that you read the privacy policy of any third-party site before visiting it.
9. Policy Changes
This privacy policy may be updated from time to time due to business requirements or legal changes. In the case of significant changes, users will be notified by email or through a notification within the platform. The amended policy will be considered effective from the date of publication.
The latest version of this policy will always be available on this page. By continuing to use the platform, you consent to the updated policy.
10. Relationship with General Terms and Conditions
This privacy policy is an integral part of dhk 88's overall Terms and Conditions. If any conflict arises between the two documents, this privacy policy will hold the highest authority on matters of data protection. It is recommended that both documents be read in full before using the platform.
11. Contact
For any questions, data correction requests, or complaints regarding this privacy policy, please contact the dhk 88 support team:
- 24/7 Live Chat: Log in to the platform and start a chat directly
- Email: [email protected]
Our support team provides service in both Bengali and English. You can also check our Frequently Asked Questions (FAQ) section for answers to common questions.